Café Manna (A Unit of Bluevera Naturals Private Limited)CIN: U56100TS2025PTC202373Registered Address: 7-40/2, Bapuji Nagar, Habsiguda, I.E. Nacharam, Hyderabad, Telangana – 500076

 

📧 mycafemanna@gmail.com 📞 +91 88972 29849

 

1. General OverviewAt Café Manna, we strive to deliver every order fresh, safe, and on time. All our millet-based dishes are freshly prepared upon order and carefully packed to retain their nutritional quality, flavor, and hygiene during transit.

 

2. Delivery CoverageWe currently provide delivery services across Hyderabad, including nearby areas such as Nacharam, Habsiguda, Tarnaka, Uppal, and surrounding neighborhoods.Delivery availability and timing may vary depending on location, weather conditions, and partner logistics.

 

3. Delivery TimelinesOrders are usually delivered within 30–60 minutes depending on distance and order volume.For bulk or pre-booked catering/event orders, delivery timelines will be communicated during confirmation.Subscription or meal plan deliveries follow the schedule chosen at the time of purchase.

 

4. Shipping PartnersWe use trusted delivery partners such as Zomato, Swiggy, and other verified couriers for online orders.All third-party partners adhere to hygiene and handling protocols to ensure safe and timely delivery.

 

5. Order TrackingFor online orders placed via Swiggy, Zomato, or Café Manna’s website/app, tracking links are provided once the order is confirmed.Customers can monitor real-time status and expected delivery time through the respective app or order confirmation message.

 

6. Packaging & HandlingEach meal is:Sealed in eco-friendly, food-grade packaging.Labeled clearly with meal details and contents.Prepared under strict hygiene standards to maintain freshness.

 

7. Delivery ChargesDelivery charges (if applicable) are displayed during checkout before payment.Charges may vary based on delivery distance or order value.Free delivery offers may apply during promotional campaigns.

 

8. Delays & Unforeseen CircumstancesWhile we strive for on-time delivery, delays may occur due to:Heavy rain, traffic, or weather disruptions.High order volumes during peak hours.Unforeseen technical or operational issues.In such cases, customers will be notified promptly via phone or SMS.

 

9. Incorrect or Missed DeliveriesIf you receive an incorrect item or if delivery is delayed beyond the communicated window, please contact us immediately at mycafemanna@gmail.com or +91 88972 29849.Our team will verify and resolve the issue promptly in line with our Refund & Cancellation Policy.

 

10. Pickup & Self-CollectionCustomers can also choose pickup from our café:Café Manna, 7-40/2, Bapuji Nagar, Habsiguda, I.E. Nacharam, Hyderabad – 500076.Pickup orders will be ready at the specified time slot confirmed during checkout.

 

11. Contact & SupportFor delivery issues, address updates, or special requests:

 

📧 mycafemanna@gmail.com 📞 +91 88972 29849🕒 Support Hours: 9:00 AM – 6:00 PM (All Days)